Privacy Policy
Sydney Eleanor Hire is committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, store, use and disclose personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Information
We collect personal information directly from you when you:
Book a service through our website, phone, email, or app
Contact us for support or an enquiry
Opt-in to receive updates, promotional material, or marketing
Use our services, such as airport transfers, corporate travel or private chauffeur services
Information collected may include:
Name
Contact details (email, phone number)
Pickup/drop-off locations
Travel dates and times
Payment details
Business or organisation (if applicable)
Preferences (e.g. car type, child seat, etc.)
We may also collect additional information for safety or compliance purposes.
Use of Information
Sydney Eleanor Hire uses your personal data to:
Manage and confirm bookings
Communicate important service updates (e.g. ETA notifications, delays)
Process secure payments
Improve our customer service and operations
Comply with legal or regulatory obligations
We do not sell, rent or trade your personal data for marketing purposes.
Data Storage and Security
Your data is securely stored and processed using trusted platforms, including RideMinder, a chauffeur management and dispatch system.
Personal and booking data may be stored on RideMinder’s secure servers
Sydney Eleanor Hire does not store personal data locally
We implement industry-standard security protocols to protect against misuse, interference, and loss
Only authorised staff or service providers have access to your data
Disclosure to Third Parties
We may share personal information with third parties when:
It is required to fulfil the service (e.g. driver dispatch)
You have given consent
It is required or authorised by law
It is necessary to protect safety, rights, or prevent fraud
Third parties (such as RideMinder) must adhere to strict confidentiality and data protection standards.
Accessing and Updating Your Information
You have the right to:
Request access to your personal data
Correct any inaccurate or outdated information
Withdraw consent for communications
Please contact us at sales@sydneyeleanorhire.com.au to make a request. Identification may be required for security purposes.
Cookies and Website Tracking
Our website may use cookies to enhance user experience, measure traffic, and improve functionality. Cookies do not identify individuals but help us understand how our website is used.
You can manage cookie preferences in your browser settings.
External Links
Our website may include links to third-party sites. Sydney Eleanor Hire is not responsible for the content or privacy practices of those websites. Please review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and are effective immediately upon posting.
Contact Us
If you have any questions about this policy or how your personal information is handled, please contact us:
Sydney Eleanor Hire
Email: julian@sydneyeleanorhire.com.au
Phone: 0410 167 100