Sydney Eleanor Hire

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Terms & Conditions

Service Overview

Sydney Eleanor Hire provides luxury private transport across Greater Sydney, offering pre‑booked transfers, corporate travel, and bespoke chauffeur packages.

Bookings

Booking Confirmation: All bookings must be confirmed via email, phone, or our online booking system

Cancellations

We understand that plans can change. To ensure fairness and availability for all clients, the following cancellation terms apply:

  • Minimum 24 hours’ notice is required to cancel or modify any booking without incurring a fee.

  • Cancellations made within 24 hours of the scheduled pickup may be subject to a cancellation charge of up to 100% of the booking total.

  • No‑shows or last‑minute cancellations where the chauffeur has already been dispatched will incur the full fare.

  • To cancel or amend your booking, please contact us via phone or email as early as possible.

Payments and Pricing

  • All prices are in Australian Dollars (AUD) and inclusive of applicable GST.

  • Payment must be completed via approved methods before service delivery.

  • Pricing may vary depending on route, duration, peak periods, and additional service requests.

Service Conditions

  • Passengers must be ready at the designated pickup location at the scheduled time.

  • Consumption of alcohol, smoking, and illegal substances is strictly prohibited inside vehicles.

  • Drivers reserve the right to refuse service to individuals displaying abusive or unsafe behaviour.

Limitation of Liability

While Sydney Eleanor Hire strives to deliver a seamless, safe, and punctual experience, certain circumstances may arise beyond our control. By using our service, you acknowledge and agree that:

  • Sydney Eleanor Hire is not liable for any delays caused by traffic congestion, road closures, severe weather, natural disasters, accidents, public events, or other unforeseen circumstances beyond our reasonable control.

  • We are not responsible for loss, damage, or theft of personal belongings, luggage, or valuables left in the vehicle during or after the journey. Passengers are advised to keep their belongings with them at all times.

  • We accept no liability for indirect, incidental, or consequential losses, including but not limited to missed flights, cruises, appointments, or business meetings, resulting from service delays or disruptions.

  • Passengers are responsible for providing accurate pickup information, contact details, and allowing sufficient travel time. We recommend scheduling pickups with adequate buffer time to accommodate possible delays.

Insurance & Safety

Sydney Eleanor Hire maintains comprehensive commercial vehicle insurance and adheres to all regulatory and safety standards. All chauffeurs are fully licensed, experienced, and vetted, and every effort is made to provide a safe, secure, and reliable experience.

Privacy & Data Protection

At Sydney Eleanor Hire, your privacy is a top priority. We are committed to protecting your personal information in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs).

What We Collect and Why

We collect only the personal information necessary to:

  • Confirm and manage your booking

  • Facilitate secure payment and communication

  • Provide updates such as driver ETA or booking confirmations

  • Improve service quality and operational efficiency

  • Meet legal and safety requirements

Where Your Data Is Stored

To deliver a reliable and efficient experience, Sydney Eleanor Hire uses the RideMinder platform to manage bookings, dispatching, and customer communication. This means:

  • Some personal and booking data may be securely stored on RideMinder’s servers

  • Data is not stored locally by Sydney Eleanor Hire

  • RideMinder adheres to strong privacy and security protocols and complies with applicable data protection regulations

  • We do not sell or share your personal information for marketing purposes; your data is only accessible to those directly involved in fulfilling your service.

Your Rights

You have the right to:

  • Request access to your personal information

  • Correct inaccurate or outdated details

  • Withdraw consent for future communications

To make a request, please contact us using the details provided in our Privacy Policy.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be effective once published on our website.

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