Frequently Asked Questions
Bookings & Reservations
How do I book a chauffeur service in Sydney?
You can book via our website, by phone, or through our app. We recommend booking at least 24 hours in advance.
Can I book a return journey or hourly hire?
Yes, we offer return transfers, hourly bookings, and full-day chauffeur services across Sydney.
Do I receive a booking confirmation?
Yes, all bookings are confirmed via email and/or SMS. If you don’t receive one, please get in touch.
Can I book a chauffeur for multiple stops?
Absolutely. Let us know your itinerary when booking, and we’ll accommodate your travel schedule.
Corporate & Special Event Travel
Do you offer corporate accounts?
Yes, we provide tailored invoicing and account management for Sydney-based businesses.
Can you handle large groups or conference transport?
Yes. We can coordinate group transfers, roadshows, and VIP events with multiple vehicles.
Are your chauffeurs discreet and professional?
All our chauffeurs are fully licensed, experienced, and trained in professional etiquette and confidentiality.
Weddings & Special Occasions
Do you provide wedding car hire in Sydney?
Yes. We offer wedding packages that include ribbon decorations, bottled water, and flexible timings.
Can I inspect the vehicle before booking for a wedding?
Yes, viewings can be arranged by appointment.
Pricing, Payments & Policies
How are your chauffeur prices calculated?
Our pricing is based on the vehicle type, distance, duration, and time of day. Fixed rates are available for most transfers.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and corporate invoicing. Prepayment is required to confirm bookings.
Do you charge cancellation fees?
Cancellations made with less than 24 hours’ notice may incur a cancellation fee. Please refer to our Terms & Conditions.
Airport Transfers
Do you provide Sydney Airport transfers?
Yes. We offer premium door-to-door transfers to and from Sydney Airport (Domestic & International).
Will the chauffeur wait if my flight is delayed?
Yes. We track your flight in real-time and adjust your pickup time accordingly—no extra cost.
Where will I meet my chauffeur at the airport?
Your driver will greet you at the arrivals hall with a sign displaying your name or company.
Can you provide child seats for airport transfers?
Yes. Please request child or booster seats during the booking process.
Vehicles & Chauffeurs
What types of vehicles do you offer?
Our fleet includes Mercedes-Benz S-Class, Mercedes-Benz V-Class, Mercedes-Benz Sprinters, Mercedes-Benz E-Class, Audi Q7, Audi A8,
Are your vehicles licensed and insured?
Yes, all vehicles are commercially licensed, insured, and undergo regular safety inspections.
Can I request a specific vehicle or chauffeur?
Yes, we do our best to accommodate requests for specific vehicles or drivers when available.
Are your chauffeurs licensed in NSW?
Yes, all chauffeurs hold a valid NSW Driver Authority and undergo background checks.